Human handoff is the moment in an AI-powered conversation where control is passed from the automated system to a real person on your team. A well-designed handoff is seamless — the customer barely notices the transition, and the human agent receives a full summary of the conversation so they don’t have to ask the customer to repeat themselves. Getting the handoff right is one of the most critical elements of a good AI deployment. Too early and you defeat the purpose. Too late and the customer feels frustrated.